If you’ve been referred to Virtual Lucy for a consultation, you can find out more about what to expect right here!
This platform is designed to make your healthcare journey easier, quicker, and more convenient. Here’s everything you need to know about using Virtual Lucy.
What is Virtual Lucy?
Virtual Lucy is a secure online platform that connects you with the right healthcare specialists without needing to visit the hospital. Your virtual assessment allows you to have a consultation from the comfort of your own home.
Whether you need a quick follow-up or a detailed consultation, Virtual Lucy ensures you get the care you need quicker.
How does it work?
Step 1:
After being referred by your GP or another healthcare provider, you will receive an phone call or text message with a link to register and set up your account on the Virtual Lucy platform.
Step 2:
Once logged in, you’ll be asked to fill out a detailed questionnaire about your medical history and the specific condition you have been referred for. You also have the option to upload any relevant photos or supporting documents. This information helps the consultant assessing your case understand your condition in more detail. We ask that you provide as much information as possible during the completion of your survey.
Step 3:
A consultant will review your submitted survey and they will assess your condition. After your assessment has been reviewed, the consultant will provide a care plan which could include treatment advice, further tests, or a recommendation to see another specialist. Your GP will also receive a summary of your assessment, ensuring everyone involved in your care is up to date.
Why should I use Virtual Lucy?
We understand that new technology can be a little daunting, but with Virtual Lucy you can take control of your healthcare journey.
Instead of waiting weeks for an appointment, Virtual Lucy connects you with a specialist quickly, often within just 5 days. It’s a convenient and efficient alternative to traditional waiting lists, allowing you to access expert advice from the comfort of your home. With Virtual Lucy, you receive personalised care faster, helping you get the right treatment sooner and reducing the stress of long waiting times. It’s healthcare that fits around your life, not the other way around.
What are the benefits of Virtual Lucy?
- Convenience: Consult from home, reducing the need for hospital visits.
- Speed: Accelerate your treatment pathway with informed clinical outcomes.
- Personalised Care: Receive tailored advice from consultants who understand your condition.
- Security: Feel reassured that HBSUK adheres to GDPR regulations, keeping your information safe and secure at all times.
Frequently Asked Questions
Is Virtual Lucy secure?
Yes, Virtual Lucy uses the latest security measures to protect your personal and medical information. You can find out more details about our security and compliance here.
What if I need urgent care?
If your condition is urgent, Virtual Lucy will prioritise your case. For emergencies, always dial 999.
Do I need any special equipment?
Just a device with an internet connection—like a smartphone, tablet, or computer—is all you need.
What happens if I need a face-to-face appointment?
If the specialist decides that an in-person visit is necessary, you’ll be advised on the next steps.
How much does it cost?
Virtual Lucy is a service provided by the NHS, so there is no cost to you as a patient.
What do our users say about Virtual Lucy
Patient
"Excellent and thorough process.
Far easier than dealing with our localGP surgery"
Patient
"I was relieved to at last speak to someone who understood my condition. I had been seeing a physio who was I believe making my condition worse by giving me advanced exercises. Gary has given mebasic stretches and simple exercises and the results have been very good. After a short time I was pain free and sleeping much better.’"
Patient
"I would like to thank the Virtuallucy team for all their help with a recent injury I had. I had 3 audio appointments with Gary, and in all 3 he was very informative, clear, and encouraging in his diagnosis and treatment. He explained very clearly, what the problem was and how it would be treated. He also sent me precise details of exercises that would help my recovery!"
Patient
"I had a wonderful patient experience with Virtual Lucy. I really appreciate how different teams had come together to make my journey as smooth as it was."
